Please note that the delivery information outlined below only applies to orders that are placed through the website. Local delivery via one of our vans for orders placed in a store will be charged at the amount specified by the branch.
Standard delivery is 1-3 working days. We aim to dispatch all orders the same day if the order is placed BEFORE 12PM.
Orders placed after 12 pm on a Friday, any time Saturday or Sunday will be processed on the following working day (excluding bank holidays).
Orders placed before 12 pm the day before a bank holiday will be processed to be delivered the next working day.
Orders placed after 12 pm on a bank holiday will be processed the next working day.
If you have any more questions regarding our shipping costs please feel free to contact us.
Our delivery charges
The table below provides a basic outline of what you may be charged on orders under £100, weighing 60kg or more, non-mainland and palletised options.
The charges are applied to your basket and check out this is where you will always find the most accurate delivery charges.
|PARCEL FORCE Standard Small – under 30kg, 1.1m max (Mainland UK)||£6.50|
|PARCEL FORCE Standard Medium – under 30kg, 1.1m max plus box (Mainland UK)||£8.75|
|PARCEL FORCE Standard Large – under 30kg, over 1.1m – 1.5m (Mainland UK)||£16.75|
|PARCEL FORCE Standard Extra Large – under 30kg, over 1.5m (Mainland UK)||£27.80|
|Pallet Delivery – Heavy and Large Items||From £85*|
|Click and Collect from our Branches – Any order||Free|
Working Days are Monday to Friday.
*Pallet price increases depending on where in the UK the delivery address is, it will also change if the item is too large to fit on one pallet e.g. overhangs at the sides or is too tall.
‘Free Shipping!’ in the cart does not always mean free shipping, this label is used to describe a Click and Collect option which is of course free.
Click & collect service
Items on our website are available to be purchased and then collected from one of our 3 branches. This service is highlighted in the basket as ‘Free Shipping!’ as the cost of this is, of course, free, it does not mean that we will ship the item to you for free.
We transfer products between our branches on a regular basis so you should always be able to collect an order within a matter of days. We do however aim to keep most items in stock at all branches so collection can almost be available instantly if the product is in stock.
Please always wait for a confirmation email that your order is ready for collection from a branch. We do also ask that a copy of your invoice, a valid form of I.D and the card used for the purchase is brought with you for security reasons.
Available for in-store collection only
Some items on our website are only available to be collected in store. This is usually because of size, or weight issues making delivery of the item unavailable. Items that come under this are labelled as in-store collection only. We apologise for any inconvenience this may cause.
Why use PARCEL FORCE?
Torne Valley works with PARCEL FORCE to provide outstanding delivery options to all of our customers. As the UK’s leading parcel delivery brand, PARCEL FORCE will ensure you are kept up to date with the process of your order, with SMS text message and email confirmations every step of the way, and estimated delivery times to make sure everything is as convenient for you as possible.
Services offered by PARCEL FORCE;
- SMS text message and email notifications when your parcel is on its way.
- Tracking details via the Parcel Force website, including real-time tracking on a map, with an estimated time of arrival.
- SMS text message and email confirmation if you’re not home at the time of delivery.
- SMS text message and email notification on the morning of delivery, providing a one-hour time slot for your convenience.
During the delivery process you can;
- Change the delivery date.
- Arrange a delivery to a post office to collect.
- Request that your delivery is left with a neighbour – whether it’s a specific person, or whoever is home on your street.
To get the most out of the PARCEL FORCE service, please always provide us with a mobile telephone number for SMS notifications or a valid email address for email notifications. This way you always have full control over your delivery.
Free delivery to UK Mainland orders over £100 if purchased online
Torne Valley is pleased to offer free delivery to mainland UK on selected orders over £100 weighing under 30kg. Free delivery can take up to 5 days but should be with you much sooner.
Exceptions to this include palletised items; these are large and heavy items such as petrol pressure washers, large welders and compressors which need to be delivered on a pallet. Other exceptions include wooden and metal gates, hurdles, feeders, troughs and sheds and any items restricted by manufacturers.
Some items advertised on our website are only available for delivery on a pallet due to the size and weight of the product. Currently, the minimum price for a palletised delivery is £85 which does increase depending on where in the UK the delivery address is. For more information on palletised delivery, please feel free to contact us. We cannot currently send palletised items to Northern Ireland or Ireland.
Excluded from free delivery
Northern Ireland, Scottish Highlands, Isle of Man, Channel Islands, Isles of Scilly, Orkney Islands, Scottish Western Isles and the Shetland Islands are excluded from free delivery.
The areas listed above are classed as ‘Outside of UK Mainland’ by our couriers and will incur a surcharge over UK Mainland charges and they are also excluded from our free delivery offer.
Excluded postcodes include; IV, HS, KA, KW, PA, PH, ZE, BT, IM, TR, GY and JE.
Veterinary medicine regulations
If your order contains POM-VPS or NFA-VPS medicine, you will receive a telephone call from our SQP who will need to collect some information regarding your animal before your order is dispatched. Please ensure we have your contact details, a mobile telephone number is always helpful. We reserve the right not to supply any medicine at our own discretion.
Please also be aware that because of this not all orders will be fulfilled by next day delivery. We do apologise for this inconvenience but due to the nature of the product on sale, we do hope that you understand.