The owner of this web site is Torne Valley Limited whose address is Torne Valley Ktd, Bawtry Road, tickhill, Doncaster, DN11 9EX (‘TorneValley.co.uk’/‘we’ /‘us’/‘our’). Registration number 1057235.
Your contract for purchases made through the Site is with TorneValley.co.uk, and you undertake that any and all goods ordered by you are for your own private and domestic use only.
Minors under 18 years old can only use our services with the prior consent of their parents or guardians. A minor must refrain from buying or selling items that are restricted to adults.
No contract for the sale of any product will subsist between you and TorneValley.co.uk until TorneValley.co.uk confirms that the product(s) have been dispatched to you by a confirmation email. This confirmation e-mail amounts to an acceptance by TorneValley.co.uk of your offer to buy goods from TorneValley.co.uk or a third party supplier that is engaged on your behalf by TorneValley.co.uk (whether or not you receive that e-mail).
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. If the error is discovered prior to your receipt of the confirmation email, we will cancel and refund your order.
You must have a unique email address to use our site. You agree that e-mail can be used as a long-distance means of communication, and you agree all notices made via e-mail satisfy any legal requirements that such notices be made in writing.
This confirmatory e-mail will contain all relevant statutory information concerning your contract.
The confirmatory e-mail will also contain a link to these terms and conditions, and may be amended in accordance with paragraph 61 below from time to time.
You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.
It is your responsibility to ensure you are able to receive e-mails from TorneValley.co.uk. We recommend you add TorneValley.co.uk to your ‘safe sender’ list, and check that your online security software does not block e-mails from us. In the unlikely event you do have any difficulty receiving email from us please advise your Internet Service Provider who should be able to assist you further.
You undertake that all details you provide to TorneValley.co.uk for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
You must choose a password on completion of registration. You are responsible for all actions taken under your unique email address and password and shall only use the Site under your own email address and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your email address to anyone, nor permit, either directly or indirectly, anyone to use your email address or password.
If there are any changes to the details supplied by you it is your responsibility to inform TorneValley.co.uk as soon as possible.
Registered users are permitted to post reviews on products provided that they comply with our Customer Review Guidelines(which can be found here).
You acknowledge that any review, feedback or rating which you leave may be published and agree that it may be displayed for as long as we consider appropriate and that the content may be syndicated to other TorneValley.co.uk sites and publications.
You agree to indemnify and hold us harmless against any claim or action brought by third parties, arising out of or in connection with any feedback, ratings or reviews posted by you on the website, including the violation of their privacy or intellectual property rights.
You grant TorneValley.co.uk and its affiliate companies a non-exclusive, royalty-free worldwide license to use or edit any reviews posted by you. We reserve the right to publish, edit or remove any reviews without notifying you.
RIGHT TO CANCEL / UNWANTED GOODS
All purchases are non-transferable.
You may cancel the contract at any time but no later than 14 days after the day you received the product by:
sending the notice of cancellation by email ensuring that you quote your name, address and order reference number; or by completing the Returns form which is available from in the page footer
where you have already received the goods, following our returns authorisation procedure – by contacting TorneValley.co.uk by email or phone. We will provide you with a returns authorisation number along with details on how and where to send your item. Wrap the item securely and include the original invoice along with your returns authorisation number. You must ensure that the goods are packaged adequately to protect against damage. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
Items that are excluded from the right to cancel include the following: (a) goods made to specification or otherwise personalised; (b) leisure services or other activities in the form of vouchers that have expired.
We will refund your credit card once we have received and processed the item as soon as possible and in any event within 30 days of notice of cancellation. You will be liable for any charges incurred in returning the goods to TorneValley.co.uk or if you fail to return goods you will be liable for any charges incurred in relation to attempts to collect the goods.
For our full terms please see our Returns Policy.
DAMAGED, DEFECTIVE, INCORRECTLY SENT, INCORRECTLY ADVERTISED ITEMS
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, TorneValley.co.uk shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question. Please follow our returns procedure by contacting TorneValley.co.uk by email phone or returns form. We will email you a returns authorisation number along with details on how and where to send your item. Please notify TorneValley.co.uk of the problem in writing as soon as possible and preferably within 10 working days of delivery of the goods. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.
Multi-buy items: Main or qualifying multi-buy items can be returned to us if they are damaged or defective. We are able to offer you a replacement for any qualifying multi-buy items. Due to the nature of these promotions, we cannot offer you a refund for the main or qualifying item alone.
Test of returned items: We test every single return. If a returned item is found not to be faulty by us, we will return the item to you and you will be liable for the postage. We will not refund postage for items found to be in good working order. We are not responsible for incompatibilities of goods purchased and it is the responsibility of the customer to ensure they buy the correct item or model, If you have any doubts please contact us in the first instance.
This section applies only to the extent permitted by law. For the avoidance of doubt, TorneValley.co.uk do not exclude or limit any liability for
personal injury (including sickness and death) where such injury results from TorneValley.co.uk’s negligence or wilful default, or that of TorneValley.co.uk's employees, agents or subcontractors fraudulent misrepresentation.
TorneValley.co.uk does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.
Any information (and accompanying material) provided by TorneValley.co.uk is not intended to replace the attention or advice of a physician or other health care professional. The statements and products on the website are not intended to diagnose, treat, cure or prevent any condition or disease. TorneValley.co.uk strongly advises anyone who is currently taking medicinal products and or suffer from any form of medical disorder should consult their doctor prior to using any of the products advertised on the website. TorneValley.co.uk strives to ensure that the information on this site is as accurate as possible, but does not accept responsibility or liability for any inaccuracies.
TorneValley.co.uk will do its best to correct errors and omissions as quickly as practicable after being notified of them.
TO THE FULLEST EXTENT PERMITTED BY LAW, TORNEVALLEY.CO.UK MAKE NO WARRANTIES, WHETHER EXPRESS OR IMPLIED IN RELATION TO THE ACCURACY OF ANY INFORMATION WE PLACE ON THE WEBSITE. THE WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY REPRESENTATION OR ENDORSEMENT. UNLESS SPECIFIED IN SEPARATE TERMS AND CONDITIONS RELATED TO A PARTICULAR PRODUCT OR SERVICE, WE MAKE NO WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, IN RELATION TO THE WEBSITE, OR PRODUCTS OR SERVICES OFFERED ON THE WEBSITE WHETHER BY US OR ON OUR BEHALF (INCLUDING FREE SOFTWARE DOWNLOADS) INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, COMPATIBILITY, SECURITY, ACCURACY, CONDITION OR COMPLETENESS, OR ANY IMPLIED WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OR TRADE.
You and TorneValley.co.uk will only be liable under these Terms for losses that are a reasonably foreseeable consequence of the relevant breach of contract.
The products sold on the Site are not for re-sale or distribution. Customers are limited to a purchase of 5 items of any one product. We reserve the right to suspend accounts where we believe products are being ordered in breach of this Term 31. TorneValley.co.uk does not accept liability for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Site or for any products or services purchased from TorneValley.co.uk. when not using the products in accordance with these Terms and Conditions.
UNLESS SPECIFIED IN SEPARATE TERMS AND CONDITIONS RELATED TO A PARTICULAR PRODUCT OR SERVICE, WE MAKE NO WARRANTY THAT THE WEBSITE OR PRODUCTS OR SERVICES OFFERED ON THE WEBSITE WHETHER BY US OR ON OUR BEHALF (INCLUDING FREE SOFTWARE DOWNLOADS) WILL MEET YOUR REQUIREMENTS OR WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE OR PRODUCTS OR SERVICES OFFERED ON THE WEBSITE WHETHER BY US OR ON OUR BEHALF (INCLUDING FREE SOFTWARE DOWNLOADS) ARE FREE OF VIRUSES OR BUGS OR ARE FULLY FUNCTIONAL, ACCURATE, OR RELIABLE. WE WILL NOT BE RESPONSIBLE OR LIABLE TO YOU FOR ANY LOSS OF CONTENT OR MATERIAL AS A RESULT OF UPLOADING TO OR DOWNLOADING FROM THE WEBSITE.
YOU ACKNOWLEDGE THAT WE CANNOT GUARANTEE AND THEREFORE SHALL NOT BE IN ANY WAY RESPONSIBLE FOR THE SECURITY OR PRIVACY OF THE WEBSITE AND ANY INFORMATION PROVIDED TO OR TAKEN FROM THE WEBSITE BY YOU.
WE WILL NOT BE LIABLE, IN CONTRACT, TORT (INCLUDING, WITHOUT LIMITATION, NEGLIGENCE), PRE-CONTRACT OR OTHER REPRESENTATIONS (OTHER THAN FRAUDULENT MISREPRESENTATIONS) OR OTHERWISE OUT OF OR IN CONNECTION WITH THE WEBSITE OR PRODUCTS OR SERVICES OFFERED ON THE WEBSITE WHETHER BY US OR ON OUR BEHALF (INCLUDING FREE SOFTWARE DOWNLOADS) FOR ANY ECONOMIC LOSSES (INCLUDING WITHOUT LIMITATION LOSS OF REVENUES, PROFITS, CONTRACTS, BUSINESS OR ANTICIPATED SAVINGS) OR ANY LOSS OF GOODWILL OR REPUTATION, OR ANY LOSS OR CORRUPTION OF DATA, OR ANY SPECIAL OR INDIRECT OR CONSEQUENTIAL LOSSES; IN ANY CASE WHETHER OR NOT SUCH LOSSES WERE WITHIN THE CONTEMPLATION OF EITHER OF US AT THE DATE ON WHICH THE EVENT GIVING RISE TO THE LOSS OCCURRED.
PROCESSING OF ORDERS
TorneValley.co.uk debits credit and debit cards on the day of shipping. All prices include sales taxes (where applicable) unless otherwise stated, and no charge is made for shipping. Processing of pre-orders may begin earlier than the release date to ensure that orders can be shipped to you in time for the release date.
Every purchase you make shall be deemed as being performed in Jersey. Jersey law shall govern every aspect of contractual agreement concerning purchases made from the Site.
TorneValley.co.uk aims to arrange shipment of all ‘in stock’ items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers or we are experiencing a high volume of orders. Some items may be unavailable and the current stock status is approximate. TorneValley.co.uk are not able to supply dates our suppliers may get an item in stock.
You can keep track of your order status yourself on-line with the order tracking facility on your account page.
The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation.
If your delivery address is outside of Mainland UK (as defined in our Delivery Terms, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; TorneValley.co.uk advises each customer to contact their local customs office for further information.
Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
We use a number of third party delivery agents to ensure your orders are delivered to you as quickly as possible. Any losses after the item has been dispatched from our website must be reported to us.
For deliveries before a UK bank holiday, we recommend that you order in advance. For Christmas deliveries, we recommend that you order by the 18th December. During holiday periods, we will endeavour to dispatch all ‘in stock’ orders within 48 hours, however we cannot guarantee delivery as the post may be delayed in your area.
These conditions apply to gift vouchers that have been purchased from TorneValley.co.uk and have a claim code with a 16 digit combination of letters and numbers.
Gift vouchers can be redeemed at TorneValley.co.uk on any purchase made in GBP sterling. They are not redeemable on purchases made in Euros or from Playusa.com.
If the value of an order exceeds the value of the voucher the balance must be paid by either credit/debit card or PlayFunds.
If the full amount of the voucher is not redeemed ‘Change’ will be given by way of a new voucher. Change vouchers are also subject to these terms and conditions and are additionally not assignable or transferable.
Gift vouchers cannot be used to buy further gift vouchers.
Gift vouchers cannot be used in conjunction with a discount voucher.
Gift Vouchers and unused portions expire one year from the date of issue of the original gift voucher.
Gift vouchers have a cash redemption value of 0.001p and are not transferable or assignable.
Normal Play terms and conditions of purchase and for using the TorneValley.co.uk website apply.
Please note that some products available for sale on the TorneValley.co.uk website may not be purchased by persons under a specified age. If you are planning to give a gift certificate to someone under 18 years of age, please ensure that they are made aware that some products are unavailable to them.
One or more gift certificates can be redeemed against an order; however a gift certificate cannot be combined with a promotional gift certificate.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not effect the validity and enforceability of any of the remaining provisions of the Conditions
Nothing shall be construed as a waiver by us of any preceding or succeeding breach of any provision.
These Conditions and documents referred to herein (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between you and us in relation to such matters. No oral explanation or oral information given by either of us shall alter the interpretation of these Conditions. You confirm that, in agreeing to accept these Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in these Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of these Conditions.
These Conditions will be exclusively governed by and construed in accordance with the laws of England and Wales whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
You may send us notices under or in connection with these Conditions by post to Torne Valley Farm & Country Stores, Bawtry Rd, Tickhill, Doncaster,South Yorkshire, DN11 9EX or by email to firstname.lastname@example.org. As proof of sending does not guarantee our receipt.