UPDATE: All branches are open & operating as normal.

Torne Valley

Privacy Policy


We take our commitment to your privacy seriously and treat any information you supply to us with care. If you have any questions regarding this Privacy Policy please contact us.


We collect information from you when you register on our site, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number.

We do not collect your credit card details.


Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs).

To deliver your goods in a timely fashion (your address details will be collected in order that we may ship your item to the correct address).

To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).

To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).

To send periodic emails. The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc as long as you opted in to do so.


Cookies are small text files, with ID tags that are stored on your device (computer/ mobile/ tablet) when visiting certain websites. Cookies keep track of your movements on the site to track what’s in your shopping basket and provide functions to improve your shopping experience.

To order products on the TorneValley.co.uk website you need cookies enabled. Internet cookies are common and won’t cause any harm to your device. No personally identifiable information is stored within cookies; therefore we recommend you leave these switched on.

At TorneValley.co.uk, your privacy is important to us, so we’re making improvements to our cookie advice in order to explain how we use cookies and how you can control the cookies stored on your device. These improvements are in line with the new EU directive on the use of cookies by websites.


Shopping Basket - Some cookies are essential during online transactions, e.g. to remember what products you have put in your shopping basket as you navigate to different pages on the website. These cookies are “strictly necessary” for the operation of the website.

Improve the user experience on the website (functionality cookies) - Cookies are used to remember your preferences on the site, such as currency preferences. These cookies are not shared with other websites.

Video content - Flash cookies (or Local Shared Objects) are used to display video content using Adobe Flash Player.

Google Analytics - Cookies that are used by Google Analytics software to help us track popular pages and devices in order that we can further enhance the site, this data is collected anonymously.


There are two common types of cookies;

Session Cookie: Session cookies are created temporarily in your browser's subfolder while you’re visiting a website. They allow a site to ‘remember’ content from page to page, e.g. the shopping basket. These cookies expire when you leave the site or close the browser.

Persistent cookie: Persistent cookie files remain in your browser's subfolder and are activated again once you visit the website that created that particular cookie. A persistent cookie remains in the browser's subfolder for the duration period set within the cookie's file. They have a defined TTL (Time To Live) and will expire after this time.

To find out more about cookies visit www.allaboutcookies.org


Cookies can either be the first party, which are associated with the host domain e.g. TorneValley.co.uk, or third party cookies from any other domain including web analytics and advertising services. We only use Google analytics third-party cookies on this site.


Cookie Name - _lglaw


Type - HTTP

Expiry - 1 Year

Purpose - We use this cookie to remember when you have agreed to let us use cookies on our website.


Cookie Name - PHPSESSID


Type - HTTP

Expiry - Session

Purpose - A necessary cookie for the function of our website.

To store a simple message when a form is submitted that can be displayed on a different page. For example, if an enquiry form is completed incorrectly, a message will be stored and presented to the user to indicate the errors in the submission. When an enquiry form is submitted successfully, a message is stored and presented to the user thanking them for their enquiry. No personal information is stored in this cookie.

To store a logged-in user's username and a 128bit encrypted key. This information is required to allow a user to stay logged in to a website without needing to submit their username and password for each page visited. Without this cookie, a user is unable to proceed to areas of the website that require authenticated access.

To store a users shopping basket


Cookie Name - ipTestCookie#


Type - HTTP

Expiry - Session

Purpose - This cookie is used to check if a user's browser supports the use of cookies


Cookie Name - _ga


Type - HTTP

Expiry - 2 Years

Purpose - This cookie is from our Google Analytics program. It is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default, it is set to expire after 2 years


Cookie Name - _gat


Type - HTTP

Expiry - Session

Purpose - This cookie is from our Google Analytics program. It is used to throttle the request rate-limiting the collection of data on high traffic sites.


Cookie Name - _gid


Type - HTTP

Expiry - Session

Purpose - This cookie is from our Google Analytics program. It registers a unique ID that is used to generate statistical data on how the visitor uses the website.


Cookie Name - _cfduid

Provider - banananalytics.com

Type - HTTP

Expiry - Session

Purpose - Cookie associated with sites using CloudFlare used to speed up page load times. It does not contain any user identification information.


Cookie Name - collect

Provider - google-analytics.com

Type - Pixel

Expiry - Session

Purpose - This cookie is used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.


Cookie Name - impression.php/#

Provider - facebook.com

Type - Pixel

Expiry - Session

Purpose - Used by Facebook to register impressions on pages with the Facebook login button.


We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.


We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.


We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. This online privacy policy applies only to information collected through our website and not to information collected offline.


Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.tornevalley.co.uk Your Consent By using our site, you consent to our privacy policy.


You have a right to access the personal data about you that is held by us. To obtain a copy of the personal information we hold about you, please email sales@tornevalley.co.uk


If upon signing up to our website or opening an account with Torne Valley you agreed to email marketing, but now wish to opt-out, please email sales@tornevalley.co.uk stating this and we will take you off of our mailing list.