We collect information from you when you register on our site, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number.
We do not collect your credit card details.
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs).
To deliver your goods in a timely fashion (your address details will be collected in order that we may ship your item to the correct address).
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Cookies are small text files, with ID tags that are stored on your device (computer/ mobile/ tablet) when visiting certain websites. Cookies keep track of your movements on the site to track what’s in your shopping basket and provide functions to improve your shopping experience.
To order products on the TorneValley.co.uk website you need cookies enabled. Internet cookies are common and won’t cause any harm to your device. No personally identifiable information is stored within cookies; therefore we recommend you leave these switched on.
Shopping Basket - Some cookies are essential during online transactions, e.g. to remember what products you have put in your shopping basket as you navigate to different pages on the website. These cookies are “strictly necessary” for the operation of the website.
Improve user experience on the website (functionality cookies) - Cookies are used to remember your preferences on the site, such as currency preferences. These cookies are not shared with other websites.
Video content - Flash cookies (or Local Shared Objects) are used to display video content using Adobe Flash Player.
Google Analytics - Cookies that are used by Google analytics software to help us track popular pages and devices in order that we can further enhance the site, this data is collected anonymously.
There are two common types of cookies;
Session Cookie: Session cookies are created temporarily in your browser's subfolder while you’re visiting a website. They allow a site to ‘remember’ content from page to page, e.g. the shopping basket. These cookies expire when you leave the site or close the browser.
Persistent cookie: Persistent cookie files remain in your browser's subfolder and are activated again once you visit the website that created that particular cookie. A persistent cookie remains in the browser's subfolder for the duration period set within the cookie's file. They have a defined TTL (Time To Live) and will expire after this time.
To find out more about cookies visit www.allaboutcookies.org
Cookies can either be first party, which are associated with the host domain e.g. TorneValley.co.uk, or third party cookies from any other domain including web analytics and advertising services. We onluy use Google analytics third party cookies on this site.
|Cookie Name||Cookie Use|
|This cookie remembers any changes you the user make to the default currency, display grid or list and language. This cookie is destroyed once you leave the site.|
|This cookie is set when you agree to allow cookies on this site so that you don't get asked again.|
This cookie is used to store the encryption key for the sites PHP session files. The session file is stored on the server and is used to remember what you have added to the cart and your logged in status. This cookie is essential to ensure that your PHP session file is secured. This cookie is destroyed once you leave the site or close your browser.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.