DELIVERY INFORMATION

Please note that this information only applies to orders placed through the website. Orders placed in one of our stores will be charged at the amount specified by the branch.

Orders to be delivered next working day must be placed before 12pm. Orders placed after this time may or may not be shipped in time for next day delivery.

If you have any questions regarding our shipping costs please feel free to contact us.

• FREE DELIVERY TO UK MAINLAND ON ORDERS OVER £30.00!
  We are now offering free delivery to UK mainland on most orders over £30.00 weighing under 30kg. 
  
  Exceptions are palletised items, these are large heavy items such as pressure washers, welders and compressors that must be delivered on a pallet. At this time we cannot offer free delivery on these items. Other exceptions include wooden and metal gates, hurdles, feeders, troughs and sheds. Please always check the item as to whether it is in store collection only before you order.

• PALLETISED DELIVERY
  Some items on our website are only available for delivery on a pallet due to the size and weight of the product. Currently the minimum price for a palletised delivery is £56 which increases depending on whereabouts in the U.K you live. For more information please feel free to contact us regarding this delivery option.

• UK MAINLAND
  This is related to delivery throughout England, Wales, Scottish Boarders and Central Scotland. Monday to Friday (excluding public holidays) only. Where items are shown as 'free shipping' on the site, the full cost of standard delivery to UK Mainland is included in the published price and quoted as free on our site.
  
  We aim to deliver Free Shipping items within 2 - 3 working days, this is dependent on the size of the product ordered and we will contact you with a delivery update with regard to larger items.

• EXCLUDED FROM FREE UK DELIVERY
  Northern Ireland, Scottish Highlands, Isle of Man, Channel Islands, Isle of White, Isles of Scilly, Orkney Islands, Scottish Western Isles and Shetland Islands are excluded from free delivery.

• DELIVERY SURCHARGES
  Northern Ireland, Scottish Highlands, Isle of Man, Channel Islands, Isle of White, Isles of Scilly, Orkney Islands, Scottish Western Isles and Shetland Islands are excluded from free delivery.
  
  All areas listed above are classed as outside of UK Mainland (by our shippers) and will incur a surcharge over UK Mainland charges. These charges apply even where the charge to UK Mainland is included in the published price and quoted as free on our website.
  
  Northern Ireland, Scottish Highlands and Islands Surcharge over UK Mainland shipping charges: £12.00

• EXCLUDED POST CODES
  Scottish Highlands Post codes: IV, HS, KA, KW, PA, PH, ZE
  
  Northern Ireland Post codes: BT
  
  Isle of Man Post codes: IM, TR
  
  Isle of Wight Post codes: PO
  
  Channel Islands Post codes: GY, JE

• PDI'D & DELIVERED BY TORNE VALLEY LTD
  This is related to any product on our site that;
  
  Has an Internal Combustion Engine
  
  Is restricted from delivery by the manufacturer
  
  Due to manufacturer restrictions and / or PDI requirements, we are unable to post certain products on this site. These products can be purchased online for store pickup or we can deliver these items in person within a 30 Mile radius from our Tickhill Store. If you require us to delivery outside this 30 mile zone please contact us on 01302 756000 for a delivery quote before ordering.

• PRODUCT PDI & SETUP
  It is the policy of Torne Valley Ltd that any product sold by us containing an Internal Combustion Engine, will undergo a complete PDI & Setup by our manufacturer trained staff. This is to ensure that the machinery reaches the customer ready to fuel and run. Therefore it is our policy that these products must be collected from one of our stores or that we can deliver in person within 30 miles of our Tickhill Store. Customers will be given information and training on the safe operation of the item purchased. See full details of our PDI Promise.

• MANUFACTURER RESTRICTED PRODUCTS
  Manufacturers including STIHL, Viking & John Deere have deemed that their products are not to be shipped to the customer and, that these products are setup by trained mechanics. To comply with these policies Torne Valley Ltd will not ship these products purchased on our web site. We will PDI and setup your purchase in accordance to our PDI Policy and inform the customer when the item is available for collection. 

• Veterinary Medicine Regulations
  If your order contains POM-VPS or NFA-VPS medicine you will receive a telephone call from our SQP who will need to collect some information regarding your animal before your order is dispatched. Please ensure we have your contact details, a mobile telephone number is always helpful. We reserve the right not to supply any medicine at our own discretion. Please also be aware that because of this not all orders will be able to be fulfilled by next day delivery. We do apologise for this inconvenience but due to the nature of the product on sale we do hope that you understand.