Delivery Information

CHRISTMAS DELIVERY INFORMATION

To make sure you receive anything you might be buying in time for Christmas, we recommend that you purchase any item needed before the 12 pm cut off time on Wednesday the 19th of December. Any orders which are placed after this time will still be sent out via next day delivery but we can not guarantee that they will make it to you before the 25th of December.

The last day/time we will send out any orders placed after the above time will be 12 pm on Friday the 21st of December. Again these are more than likely unable to make it to you before the 25th unless you have selected a Saturday delivery slot. Even with Saturday delivery selected DPD cannot guarantee that this service will be fulfilled around the hectic Christmas period.

After the 21st of December, orders which are placed will be processed as normal and sent out via DPD on Thursday the 27th of December.

Please also note that Torne Valley and DPD are closed on Tuesday the 1st of January and therefore orders placed after cutoff time on Monday the 31st will not be processed and posted until the 2nd of January 2019. 

Please note that the delivery information outlined below only applies to orders that are placed through the website. Local delivery via one of our vans for orders placed in a store will be charged at the amount specified by the branch.

Orders to be delivered on the next working day MUST be placed BEFORE 12 PM. Orders placed after 12 pm are not guaranteed to be shipped in time for next day delivery. Orders placed after 12 pm on a Friday, any time Saturday or Sunday will be processed on the following working day to be delivered the next working day.

If you have any more questions regarding our shipping costs please feel free to contact us.

OUR DELIVERY CHARGES

The table below provides a basic outline of what you may be charged on orders under £30, weighing over 30kg, non-mainland and palletised options.

The charges are applied to your basket in and check out this is where you will always find the most accurate delivery charges. 

* Working Days are Monday to Friday.  

** This price increases when more weight is added (over 30kg) or when more than a single box will have to be used.

*** Pallet price increases depending on where in the UK the delivery address is, it will also change if the item is too large to fit on one pallet e.g. overhangs at the sides or is too tall.* This price increases when more weight is added (over 30kg) or when more than a single box will have to be used.

‘Free Shipping!’ in the cart does not always mean free shipping, this label is used to describe a Click and Collect option which is of course free.

CLICK AND COLLECT SERVICE

Items on our website are available to be purchased and then collected from one of our 3 branches. This service is highlighted in the basket as ‘Free Shipping!’ as the cost of this is, of course, free, it does not mean that we will ship the item to you for free.

We transfer product between our branches on a regular basis so you should always be able to collect an order within a matter of days. We do however aim to keep most items in stock at all branches so collection can almost be available instantly if the product is in stock.

Please always wait for a confirmation email that your order is ready for collection from a branch. We do also ask that a copy of your invoice and a valid form of I.D is brought with you for security reasons.

WHY USE DPD?

Torne Valley works with DPD to provide outstanding delivery options to all of our customers. As the UK's leading parcel delivery brand, DPD will ensure you are kept up to date with the process of your order, with SMS text message and email confirmations every step of the way, and estimated delivery times to make sure everything is as convenient for you as possible.

Services offered by DPD;

• SMS text message and email notifications at the time of dispatch.
• Tracking details, including real-time tracking on a map, with an estimated time of arrival.
• SMS text message and email confirmation if you're not home at the time of delivery.
• SMS text message and email notification on the morning of delivery, providing a one-hour time slot for your convenience.
• SMS text message and email confirmation, with photographic evidence, showing the safe place where your order has been left - if requested. Please be aware if you choose to have a leave safe option you accept full responsibility for parcels left in a safe place.

During the delivery process you can;

• Change the delivery date.
• Request the driver leaves your package in a safe place.
• Upgrade your delivery to a different service. (please note that an additional fee will be needed from DPD for this)
• Arrange a delivery to a DPD pickup shop.
• Request that your delivery is left with a neighbour - whether it's a specific person, or whoever is home on your street.

To get the most out of the DPD service, please always provide us with a mobile telephone number for SMS notifications or a valid email address for email notifications. This way you always have full control over your delivery.

FREE DELIVERY TO MAINLAND UK ON ORDERS OVER £30

Torne Valley is pleased to offer free delivery to mainland UK on selected orders over £30 weighing under 30kg.

Exceptions to this include palletised items; these are large and heavy items such as petrol pressure washers, large welders and compressors which need to be delivered on a pallet. Other exceptions include wooden and metal gates, hurdles, feeders, troughs and sheds and any items restricted by manufacturers.

PALLETISED DELIVERY

Some items advertised on our website are only available for delivery on a pallet due to the size and weight of the product. Currently, the minimum price for a palletised delivery is £56 which does increase depending on where in the UK the delivery address is. For more information on palletised delivery, please feel free to contact us.

EXCLUDED FROM FREE DELIVERY

Northern Ireland, Scottish Highlands, Isle of Man, Channel Islands, Isles of Scilly, Orkney Islands, Scottish Western Isles and the Shetland Islands are excluded from free delivery.

The areas listed above are classed as ‘Outside of UK Mainland’ by our couriers and will incur a surcharge over UK Mainland charges and they are also excluded from our free delivery offer.

Please see the table above for deliveries to non-Mainland Addresses.

Excluded postcodes include; IV, HS, KA, KW, PA, PH, ZE, BT, IM, TR, GY and JE.

PDI & DELIVERED BY TORNE VALLEY AND MANUFACTURER RESTRICTED PRODUCTS

This is in relation to any product on our website which, has an internal combustion engine and is restricted from delivery by the manufacturer.

Due to manufacturer restrictions, we are unable to post certain products on this site, this includes, John Deere Lawnmowers and Tractors, STIHL Chainsaws (petrol & electric), Hedge trimmers (petrol & Electric), certain models of STIHL strimmer’s and brush cutters, VIKING Lawnmowers and Tractors, ATCO Lawnmowers and Tractors and any other products labelled as so.

These products may be purchased online for in-store pickup from any of our branches or may be available for local delivery from a branch using our own vans.

If you require delivery further afield please contact the sales team on 01302 756000 for a delivery quote before ordering.

PRODUCT PDI & SETUP

It is the policy of Torne Valley that any product sold by us containing an Internal Combustion Engine, will undergo a complete PDI & setup by our manufacturer trained staff. This is to ensure machinery reaches the customer ready to fuel and run. As mentioned above, however, some items cannot be shipped out via courier.

VETERINARY MEDICINE REGULATIONS

If your order contains POM-VPS or NFA-VPS medicine, you will receive a telephone call from our SQP who will need to collect some information regarding your animal before your order is dispatched. Please ensure we have your contact details, a mobile telephone number is always helpful. We reserve the right not to supply any medicine at our own discretion.

Please also be aware that because of this not all orders will be fulfilled by next day delivery. We do apologise for this inconvenience but due to the nature of the product on sale, we do hope that you understand.